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Export Customer Service Coordinator - Sutton-in-Ashfield

Permanent, Full Time

Are you a skilled Administrator looking for a new challenge? Do you have a clear and methodical approach to work and enjoy using your communication skills to develop strong working relationships with people? Are you customer focused with the ability to demonstrate an outstanding customer service? Do you have meticulous attention to detail and are you a self-motivator?

We have an exciting opportunity available within our busy Export team. With customers at the heart of our business your role will be to support our Export Department with multinational enquires and orders. Your main duties will include but are not limited to:

· Coordinate and administer the day-to-day support for a palette of international markets

· Respond to customer queries, providing a customer focused resolution to all customer queries.

· Providing professional customer service excellence to our family of international agents, distributors, and customers.

· Collaborate with other departments such as: Credit Control, Stock Control, and the Warehouse, to ensure the smooth and efficient processing of the day-today orders and enquiries.

· Accurately processing orders through the Romo portal in the most efficient manner and analysing cost effective shipping.

· Proactive follow-up of parcel tracking information, resolving any queries and keeping agents and distributors informed.

· Manage order for weekly consolidated dispatches to distributors, booking forwarders and keeping distributors informed.

· Develop and maintain a working knowledge of customs and exporting to include, key export documents, Incoterms, Rules of Origin, commodity codes, trade agreements and preference.

To be successful in this role we are seeking an individual that is highly motivated and able to manage multiple priorities. You will be proactive and organised. You will have previously worked in an administrative role and ideally have experience of working in a fast-paced environment, responding to tight deadlines, and prioritising your own workload.

If you believe you have the relevant skills and would like to be considered for this role, please submit an up-to-date CV and covering letter demonstrating your experience and interest in this role. Please send these directly to recruitment@romo.com by the closing date of 3rd March 2025.

UK Sales / Customer Service Administrator - Sutton-in-Ashfield

Permanent, Full Time, Sutton-in-Ashfield

Do you have a passion for interiors and beautiful fabrics / wallcoverings? Do you have a clear and methodical approach to work and enjoy using your communication skills? Do you aspire to grow and develop a future career in Customer Service Excellence?

An exciting opportunity has arisen for a Sales / Customer Service Administrator to join our busy UK Sales and Customer Service department.

Your main duties will include but are not limited to:

· Providing excellent customer service - answering and dealing with incoming telephone calls in an efficient and friendly manner.

· Responding to customer requests and queries, providing proactive support.

· Support with the organisation of; samples, fire certificates, technical information, amendments to customer orders, sales rep calls.

· Organising reserves and/or stock cuttings to support customer requests.

· Maintaining the sales email inbox and/or support online chat - answering all queries professionally.

· Taking calls for the wider business, transferring calls to the relevant department and taking messages.

· Opening and distributing mail.

Requirements:

· Strong communication skills – both verbal and written English

· Good interpersonal skills with the ability to quickly build good working relationships with both internal colleagues and external customers

· Proven experience working in customer service or a call centre environment

· IT competent (Microsoft Office) with good typing and keyboard skills

· A keen interest in interiors and fabrics with a willingness to learn and continuously update your knowledge about our diverse range of products

· Highly organised with a meticulous attention to detail

· Good problem-solving skills and a proactive approach to challenges

· Ability to perform under pressure and able to adapt to change at short notice

If you believe you have the relevant skills and would like to be considered for this role, please submit an up-to-date CV and covering letter demonstrating your experience and interest in this role. Please send these directly to recruitment@romo.com for the attention of the Customer Services Manager.

Showroom Sales Associate - Washington, D.C. - US

Join our dynamic DC showroom team and become the face of an iconic global leader in luxury textiles. You are deeply passionate about all aspects of the design profession and model the company’s values of integrity, originality, and the highest standard of customer service.

If you are looking for an elegant and hip company that combines the nonchalance of a start-up, with the foundation of a 5th generation, family owned and operated global business, then Romo could be your destination! We offer competitive salaries, sales bonuses, and exceptional benefits.

The Job:

Work closely with Interior Designers to promote suitable fabric and wallcovering options for a wide variety of design projects.
Source product options and “schemes” requested by interior designers via email or phone.
Manage all aspects of order entry, including quotes, reserves, sales order entry and order processing, along with all required follow up.
Display integrity with an ever-present commitment to providing the best possible Customer Service experience.
Keep product merchandising up to date according to standardized company rotations.
Maintain a fresh and desirable showroom aesthetic with frequently updated product displays.
Manage our customer base and build key relationships within the local design community.
Increase our customer base through research and observation, including the use of social media to create new leads and become a prime designer resource.
Make a conscious effort to host and attend industry events.

Key To Success:

Ideally, a college degree and a minimum of 2 years of experience in either Design, fashion related sales, or prior industry sales experience.
Positive, energetic, can-do attitude.
Passionate about luxury products, interior design, architecture, and fashion.
Strong analytical, communication and organizational skills.
Excellent time management and follow up skills.
Customer-driven.

Your Reward:

A unique corporate culture with a strong focus on total employee satisfaction.
100% covered Medical Benefits
Dental. Life and disability Insurance
3 weeks of Paid Vacation
Profit Share
401K with 4% match

Qualified candidates may send resume and cover letter to:
The ROMO Group
16722 West Park Circle Drive
Chagrin Falls, OH 44023
Email: careers@romo.com

Design & Brand Manager – Villa Nova - Sutton-in-Ashfield, Nottinghamshire

Full time, permanent position, Sutton-in-Ashfield, Nottinghamshire.

Join The Romo Group as our visionary Villa Nova Design & Brand Manager

Are you a creative force with a passion for interior textiles? We are searching for an innovative and forward-thinking Design & Brand Manager with a high level of experience in the interior textile industry, to lead and advance our renowned Villa Nova brand.

Based at our outstanding new Headquarters in Nottinghamshire, in this dynamic role you'll be at the helm of creating industry-leading collections of textiles, wallcoverings, and accessories. Collaborating closely with our Group Design Director to shape Villa Nova’s brand identity, you'll lead our talented in-house design team, overseeing every aspect of design and product development, from initial concept to launch, ensuring Villa Nova collections stand out in a competitive global market.

Why Villa Nova? As one of the largest brands within The Romo Group, Villa Nova is celebrated for its diverse range of drapery and upholstery textiles, including essential plains, decorative sheers, contemporary prints, embroideries and inherently Fire-Retardant fabrics. Our textile collections are complemented by a range of wallcoverings, trimmings, rugs, and accessories. Launched biannually, our products reach a global audience through an exclusive network of designers and retailers.

Your Objective:

  • Collaborate with Directors to drive the evolution of the Villa Nova brand.
  • Develop a strong design aesthetic, compelling brand narrative and aspirational product range.
  • Create a cohesive brand experience across all visual elements.
  • Lead impactful product launches that captivate and engage our audience.

Your Responsibilities:

Design Leadership, Product Sourcing & Development

  • Work with Directors to shape Villa Nova’s design direction and strategy, crafting a strong brand identity that is aspirational and commercial.
  • Lead, inspire, motivate, mentor and support the Villa Nova design team.
  • Oversee the biannual launch of successful textile, wallcovering and accessory collections.
  • Lead the creative design process from inception to launch.
  • Research and set the design direction for new collections.
  • Oversee all product sourcing and development through collaboration with our suppliers and producers.
  • Manage the design development process and critical path, ensuring strict adherence to launch deadlines.

Brand & Marketing

  • Collaborate with Directors and Marketing to define and communicate the brand identity and tone of voice.
  • Supervise in-house and external stylists to oversee product marketing photoshoots.
  • Oversee the design and presentation of all product sampling.
  • Partner with Marketing to approve key graphic and written content.
  • Provide guidance to Visual Merchandising to ensure international displays are in keeping with the brand aesthetic.

Your Skills and Experience:

  • Highly creative with innovative thinking and clear vision communication.
  • 5+ years’ experience in a leading role in home furnishings and textiles.
  • Passionate about interiors and the design industry with strong commercial awareness.
  • Trend driven with a keen eye for fashion and colour.
  • Expert in fabric and wallcovering print, design and weave processes plus knowledge of relevant CAD programmes.
  • Strong coaching and mentoring skills.
  • Experience of developing a high performing team.
  • Collaborative, flexible and adaptable to changing business needs.
  • Outstanding interpersonal and influencing skills.
  • Exceptional organisational and time management skills.

If you're ready to make a significant impact and lead a brand that sets trends in the interior textile industry, we want to hear from you!

For further information including a more detailed job description, please email recruitment@romo.com