COVID-19: Current Operations
The health and wellbeing of our staff and customers remains our primary concern. We have reviewed all working practices and safeguarding measures to ensure we can operate safely in accordance with UK Government guidelines.
Our customer service team, working safely at home, are available to take your orders by phone and email. Subject to disruption beyond our control we expect to continue providing an efficient reliable service.
In line with our carrier’s revised operating policies, customers must provide a delivery address, where they can guarantee someone will be available during business hours to accept delivery. Failed delivery attempts will be returned to Romo which may incur additional charges.
For information on individual showroom closures, please visit our Showrooms page.
We are truly appreciative of your support and patience in these unusual times. Our thoughts remain with all those affected by the virus.
How we are Working Safely in our Warehouse
We have reviewed our working practices and safeguarding measures to ensure we can operate safely whilst adhering to UK government guidelines on safe working practices.
Wherever possible our staff are working from home where we continue to answer your calls, emails and queries in our usual friendly way.
We have reduced the number of operational staff in our warehouse. A small team of our most experienced staff, who are happy to work, are processing and despatching orders whilst adhering to UK government guidelines on safe working practices and social distancing.
Our newly completed, highly automated warehouse, helps limit operators’ handling of fabric, significantly reducing the risk of staff coming into close contact with each other.
Whilst demand is subdued, many of our staff are taking (paid) leave, and are safely at home, ensuring we continue to protect the most vulnerable members of our team and those currently unable to work due to the pandemic.
Hand Washing and Cleaning
There are hand washing or sanitiser facilities at all entrance points and designated areas throughout the building.
Additional cleaning regimes are also in force. We are disinfecting all contact points regularly (approx. every 2 hours) and thoroughly cleaning workstations at the start and end of each shift.
Reminders to wash hands regularly throughout the day have been posted in entrances and common areas throughout the building.